New server up and running + information

Admin/ November 19, 2017/ Hosting News/ 0 comments

This is a just a notification that the server emergency transference have successfully  be done, all sites are now in the new server. I will explain now in details why has this happened. A few weeks ago we noticed that the server was going down around 6 minutes every night (during peaks hours), we installed some logs scripts to see what was causing such high ‘loads averages’, after analyzing those logs we started to make some server modifications to solve the issue but none seemed to work, let’s explain it with another example; imagine you are ill and you go to the doctor so he can prescribe you some pills but your symptoms are too common which leads that the doctor is not really sure what is causing your pain but in order to solve the issue you need the right meds, if s/he gives you the wrong pills it may not help you or it could even go worse since you are not taking the right medicine, so this is what has happened here, we made a lot of changes but none of them worked, we kept running tests and making modifications on the server until we ended up with the conclusion that it was not our fault but it was a hardware issue on the datacenter, we were right.

I know this week have been a bit stressful for everyone –including us, knowing there is an complex issue and not being able to figure it out knowing there are clients affected is not something easy to handle and we have done our best to solve it as soon as possible – but finally the issue has been solved; the new server is also faster, it includes more DDOS protection and some other features. We want to apologize again for all the issues, trust us when we say we have worked hard to solve the issue as soon as possible but the issue was not an easy one.

You may receive now some getaway errors due to the nameservers IP change, cleaning your caché may help to remove the error faster.




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